Refund Policy

NinjaBot: WhatsApp Automation and CRM Platform
Effective Date: 8 October 2026

This Refund Policy forms part of our Terms and Conditions and explains when refunds are, and are not, available for NinjaBot subscriptions.

1. General Policy

1.1 NinjaBot subscriptions are billed in advance, on a recurring monthly or yearly basis via Curlec.

1.2 Where a free trial is offered, no charge is made during the trial. Your first payment is charged automatically when the trial ends, unless you cancel before then.

1.3 As a general rule, subscription and add on fees are non-refundable. This includes:

1.3.1 partial months or years of unused service after cancellation;

1.3.2 downgrading from a higher plan to a lower plan mid-cycle;

1.3.3 removing add ons (such as extra Active Contacts or user logins) mid-cycle;

1.3.4 not using the platform, or forgetting to cancel before your free trial ends or before renewal;

1.3.5 dissatisfaction with features that were available and described at the time of purchase.

1.4 You can cancel your subscription anytime through your dashboard. Cancellation stops future billing but does not refund the current billing period. You will keep access until the end of the period you have already paid for.

2. When a Refund Will Be Considered

We understand mistakes and technical issues happen. We will review and may issue a refund (in full or in part) in these cases:

2.1 Duplicate or accidental charge. If you were charged twice for the same billing period due to a system or payment error.

2.2 Billing error on our part. If you were charged the wrong amount, charged after a properly submitted cancellation, or charged for a plan or add on you did not select.

2.3 Extended service outage. If NinjaBot is down or unusable for a continuous period of more than 48 hours due to an issue on our end (not caused by Meta or WhatsApp API changes, your own account setup, or third-party outages outside our control), you may request a pro-rated credit or refund for the affected downtime.

2.4 Other requests. Any other refund request will be reviewed case by case, at our sole discretion.

3. When a Refund Will Not Be Given

3.1 For charges made after a free trial ends, where a reminder was sent before the trial ended.

3.2 For issues caused by:

3.2.1 your WhatsApp Business API account being suspended or banned by Meta for policy violations;

3.2.2 your own misconfiguration of chatbot flows, integrations, or CRM settings;

3.2.3 third-party service issues (e.g. Meta, hosting providers, or your own internet connectivity).

3.3 For changing your mind after a payment has been made.

3.4 For any custom development, onboarding, or setup service fees paid separately from the subscription, unless otherwise agreed in writing.

3.5 For WhatsApp messaging fees charged by Meta. These are billed directly to you by Meta and are not collected by NinjaBot. Any request regarding these fees must be made to Meta.

4. How to Request a Refund

4.1 Email support@ninjabot.ai with:

4.1.1 your account email and workspace name;

4.1.2 the reason for your request;

4.1.3 any relevant screenshots or details (e.g. for outages or duplicate charges).

4.2 We aim to review and respond to refund requests within 5 business days.

4.3 Approved refunds will be returned to your original payment method via Curlec and may take 7 to 14 business days to reflect, depending on your bank or card issuer.

5. Chargebacks

5.1 If you dispute a charge directly with your bank or card issuer without first contacting us, we reserve the right to suspend your account while the dispute is investigated.

5.2 We encourage you to contact support@ninjabot.ai first. Most billing issues can be resolved faster this way than through a bank chargeback.

6. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be posted on our website with a revised Effective Date.

7. Contact Us

Next Wave Global Solutions Sdn. Bhd.
Company Registration No.: 1680474-P
Address: 40, Jalan Tan Iu Ghee, Taman Free School, 10460 George Town, Pulau Pinang, Malaysia
Email: support@ninjabot.ai
Website: https://ninjabot.ai